Frequently Asked Questions
Find quick answers to your questions about Lumunii jewelry, orders and services.
Products & Materials
What materials are Lumunii jewelry made of?
Our jewelry adopts S925 sterling silver, 14K/18K gold plating and hypoallergenic nickel-free materials. All items are friendly to sensitive skin.
Can I adjust the size of necklaces or rings?
Most necklaces and bracelets are designed with adjustable chains. Rings are available in standard sizes. Please refer to details on each product page.
How do I maintain my jewelry?
Keep jewelry away from water, perfume and cosmetics. Store it in a dry pouch when not in use to avoid scratches and keep long-lasting shine.
Orders & Shipping
How long will my order be processed and shipped?
Standard orders will be shipped within 48 hours. Custom items need 3 to 7 business days. A tracking number will be sent to you after dispatch.
How can I track my order?
You will receive an email with tracking information once your order is shipped. You can also check order status in your account page.
Am I allowed to modify shipping address or order details?
Changes are available before the order is shipped. Please contact our support team with your order number as soon as possible.
Returns & After-Sales
What is your return policy?
We accept returns within 30 days after delivery. Items must be unused, unworn and kept in original packaging. Contact support to start a return process.
What should I do if the item arrives damaged?
Please contact us within 7 days and attach photos of the damaged product. We will arrange free replacement or full refund for you.
Do you provide repair or re-plating services?
Yes, we offer professional repair and re-plating services. Please send us relevant details to get a quotation.
Need Further Help
If you have any questions, please feel free to contact us.